FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Place your order by October 19, 2025 and save half the price.
Shipping starts November 15, 2025.
Delivery time up to 10 days within USA
Where do you ship?
We currently ship within the United States only. All orders are processed and shipped from our US facility.
What is your return policy?
We offer 30-day returns. Custom engraved items can be exchanged for store credit. Full refunds available for defective items only.
How do I return my BRAYCE®?
Contact customer service to initiate your return. Keep original packaging and include order number. Return shipping costs apply unless item is defective.
Can I return my BRAYCE® after I cut it?
No, BRAYCE® bracelets that have been cut to size cannot be returned for a refund. Since each bracelet is customized to your specific measurements, cut products become non-returnable.
Orders
Below are some of are common questions about orders
Can I change my number after ordering?
Numbers cannot be changed once production begins. Please double-check your selection before completing your order.
How do I track my order?
You'll receive a tracking number via email once your BRAYCE® ships. Use this to monitor your package's progress.
Can I cancel my order?
Orders can be cancelled within 2 hours of placement before production starts. Contact customer service immediately for cancellations.
Do you offer bulk pricing for teams?
Yes! Contact us for team pricing on orders of 10+ bracelets. We offer custom colors and team logos through our Team Program.
Products
Below are some common questions about our products
Are BRAYCE® bracelets waterproof?
Yes, all BRAYCE® bracelets are designed for athletes and withstand water, sweat, and intense sports activities.
How do I adjust my BRAYCE® for the perfect fit?
BRAYCE® comes in universal size that you cut to fit. Each order includes measuring guide and cutting instructions for custom sizing.
What materials are used in BRAYCE® bracelets?
Materials vary by style: high-quality silicone, microfiber, or textile bands with nickel-free stainless steel MagAttrac® closures. All materials are hypoallergenic.